Customer Support Representative

Client Support Representative
JTech Communications is looking for an experienced, full-time Customer Support Representative who will be an integral part of our team – helping clients improve their online presence, assist and fulfill change requests and provide technical support as needed. Candidates will have fantastic written and verbal communication skills, a love for people, a willingness to rapidly learn our programs as well as the ability to self-direct. This person is personable, technically inclined, extremely detailed, and thrives in a fast-paced environment. This candidate would be described by their peers and network of friends as someone who is always helping others with their computers, the web, and mobile devices.

A little about us — 
JTech is a custom web, app and digital marketing firm serving Bozeman, Montana and communities across the rocky mountains. We believe that everyone deserves custom technology and have successfully served entrepreneurs, small businesses and large corporations for the past 23 years.

We’re actively growing our client base, and our Customer Support Representative will play an integral role in helping our clients achieve success online. The CSR role is responsible for successfully serving and retaining customers, and this can be broken into two primary areas:

Strategic Planning – 
Part of building and maintaining client relationships involves regularly scheduled meetings with them, evaluating what products and services will meet their long-term goals. With oversight and support from JTech's Marketing Director, the Customer Support Representative will maintain, track, and prioritize the features and enhancements that our clients desire to achieve their online and digital marketing goals.

Customer Service  
The relationship building/maintenance responsibility will have the Customer Support Representative working with our clients to help their businesses succeed online. This includes being their first point of contact for website requests during the lifetime of the client relationship. Clients frequently require technical assistance for their website and even more so for their computers, browsers, and operating systems. Although we aren’t in the business of providing IT support, this position will be responsible for reasonable device troubleshooting and assistance. As the first point of contact for our clients, this position will ensure that all customer service requests are handled promptly.

Experience —
Experience working in customer service, preferably with a technology company.
Additionally, we believe the person most likely to succeed in this role would describe themselves as highly-detailed, punctual, a strong communicator, and a team player. The right person needs to be professional, positive, enthusiastic, emotionally and professionally mature, and empathetic. They should have an inherent focus on quality, basing decisions on quality and not just price.
They should be comfortable using computers as a natural part of life and enjoy leveraging technology to create efficiencies. Ideally, they should be enthusiastic about business and interested in solving business challenges. This, combined with technology, is what we do. A Bachelor’s degree or greater is preferred but not mandatory.

Duties to include, but not limited to:
  • Facilitating customer requests
  • Work order preparation
  • Scheduling and managing client meetings
  • Administrative duties
  • Facilitating the weekly estimations meeting

Reports to: This position reports to the Marketing Director, who oversees client success and relationships.

Software -
  • Apple software: mail, pages, numbers
  • Daylite
  • Asana
  • Everhour
  • My JTech

Pay: $38,000 - $40,000/year based on experience and ability.  JTech offers paid vacation, PTO, IRA w/employer matching, health insurance w/ an HSA, and more.